Delivery And Returns

Shipping Policy

Please note that due to Coronavirus, we are doing everything we can to dispatch orders as quickly as possible. 
You may also experience a delay in delivery times through the Royal Mail for the same reason.  

All parcels are charged at a standard rate of £5.00 recorded delivery, we aim to process and post out your order on the next working day.

All scarves are charged at a standard rate of £2.00 for first-class delivery.

Click and Collect

If you choose to collect your order from our store, then we aim to have them ready for you on the next working day after 1 pm. You will receive an email to confirm that your parcel is ready to collect from : Ruby Rose Boutique, 47 Lee Lane, Horwich. BL6 7AX

We are doing everything that we can to get your items delivered to you as quickly as possible.


Returns Policy

All items will be checked by members of staff before leaving the store to ensure that there are no faults.

All items wanting to be returned must be returned within 14 days of the date the parcel has been received by the customer. NO REFUNS ON SALE ITEMS. 

Unfortunately, we are not able to offer free returns for our customers, returns must be made at the customers own cost. To return an item please re-pack the item with the original labels still attached, attach our address: Ruby Rose Boutique, 47 Lee Lane, Horwich. BL6 7AX

Please ensure that you obtain a proof of postage receipt as you may need to provide us with this if we do not receive your package.

Once the items are received we will issue with a full refund. 

RETURNS WILL NOT BE ACCEPTED IF :
 

  ITEMS HAVE BEEN WORN or WASHED
  ITEMS H
AVE STRONG ODOURS SUCH AS PERFUME / DEODORANT
  or ITEMS 
HAVE MAKE UP / TAN MARKS

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